- keep in cool and dry place.

Ready-to-Wear:
- use wet wipe/damp cloth to clean minor stains.
- dry clean only for deep cleaning.

Festive/Occasion Wear:
Dry clean only.

We click our photos in either natural light or professional light so that the product depicted on the website is closest to how it looks in reality. However, there are times when the camera lens cannot match the perspective of an eye which can cause slight color difference.
All the products are truly handcrafted and hand done. Slight irregularities in motifs, textures and color is part of handcrafted products and also lend a character to it.

Step into effortless elegance with Rivasa’s embroidered back-open mules. Crafted in premium, luxury-feel material, this pair features a 1-inch heel that offers comfortable lift for all-day wear.

The back-open design ensures easy wear without any biting, while the Pinterest-inspired pointed toe creates a sharp, elegant silhouette. Detailed with intricate embroidery, these mules look exceptionally refined, stylish, and luxurious on the feet—yet remain highly affordable.

Perfect for both ethnic and contemporary styling, this pair blends comfort, elegance, and luxury seamlessly.

Key Features:

• 1-inch heel for all-day comfort
• Premium, luxury-quality material
• Back-open mule design (no biting)
• Elegant pointed front
• Intricate embroidered detailing
• Stylish, lightweight & affordable

Shipping

Free shipping is available PAN India on orders above Rs. 599. Shipping charges of Rs.150 is applicable for orders below Rs. 599.

Delivery

We ship orders in 2-7 business days. Customized orders can take up to 10-15 business days. Once shipped, the standard delivery timeline is 2-7 days depending on the place of delivery. Please note that any delays caused in delivery due to logistical issues are not in our control and we will not be liable for the same. In case any item is found damaged or missing from the order, it should be informed to us within 24 hours of delivery.

Exchange & Returns

• If you'd like to exchange any piece, please email us with your order number.
• If the ordered piece doesn't fit you, please ship us the piece back with the details of exchanging size provided the piece is unworn, clean and intact with all the original tags, labels and bill.
• We do not entertain exchanges any later than one week. If you wish to return/exchange a piece, kindly send us back immediately after receiving and reviewing your order.
• Exchanges or returns will only be processed after the discussion with us. Any piece sent to us without prior discussion will not be accepted and will have to be picked up by the customer.
• You will be responsible for paying for your own shipping cost for returning your item. Charges applicable - Rs. 150
• Please note that we only offer a one-time exchange.
• Customized products will not be eligible for exchanges or returns.
• Products purchased using credit vouchers will not be eligible for further exchanges or returns.
• Products purchased in Sale using discount codes are not eligible for Exchange/Return.
• We do not provide an exchange or return if the piece is found defective from your end.

Credit note
In case of exchanges, we issue a credit note on that order number equivalent to the value of the item returned. Credit notes have a validity of 3 months. As a policy, we do not offer cash refunds.

Cancellation
We do not offer any cancellation on any orders as we do not mass produce the garments and work on an order-to-order basis. We request you to go through the size chart properly before placing an order. In case of any confusion, you can always message us.